Income Withholding:

Payment Questions:

  1. How can I get credit for money paid directly to the custodial parent?
  2. What happens if I pay too much through income withholding?
  3. What if I disagree with the balance shown by Douglas County Child Support Services?

Other Questions:

  1. How can I enroll my children in my health insurance plan?
  2. Whom do I contact if federal or state taxes have been intercepted?
  3. How are child support guidelines calculated to determine support?

** Do you have a question that's not listed here? **

 


Q1: Why must support be taken out of my pay?

A1: Federal and state laws say that if you have a child support order, your support payments must be withheld from your income. This is true even if you have never been behind in your payments.

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Q2: What happens if I don’t make enough money each month to pay my child support?

A2: Amounts not paid become past due. Past due amounts can be collected in many ways. Under Nebraska law, your employer cannot withhold more than 65% of your net income (after certain deductions) for child support. However, the standard amount deducted in Douglas County is 55% of net income.

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Q3: Where do I send support payments I make on my own?

A3: All child support payments should be addressed to:

       Child Support Payment Center
       PO Box 2600
       Lincoln, NE 68501-2600

Payments should include your docket and page number to ensure you receive proper credit..

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Q4: How can I get credit for money paid directly to the custodial parent?

A4: A judge must issue an order to give you credit. Please contact your private attorney or clerk of court to find out how to get credit for those payments. Unless a judge gives you credit, direct payments are legally considered a gift. Paying through the Nebraska Child Support Payment Center ensures that you receive credit for any payments made.

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Q5: What happens if I pay too much through income withholding?

A5: If you owe past due child support, your employer will be required to withhold more than your current order amount. The difference will be used to help pay off the debt. If you do not owe past due child support, and feel that too much money is being withheld from your check, contact Child Support Services toll-free at 1-877-631-9973. The Child Support Services Unit may be able to ask your employer to lower the amount being withheld, or submit your order for modification or termination as applicable.

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Q6: What if I disagree with the balance Child Support Services shows?

A6: Ask for a payment record (print out of the payment history) from the Department of Health and Human Services, Child Support Enforcement Certification Unit and review the record. If you have questions, you may contact the record keeper for your account. You may ask to have your case validated as well.

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Q7: How can I get my child support amount changed?

A7: Call the review and modification unit in Lincoln, Nebraska at 1-800-831-4573 to request a Nebraska child support order be reviewed or contact your private attorney. To get more information, you may also call Child Support Services toll free at 1-877-631-9973 or visit your local child support office.

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Q8: How can I enroll my children in my health insurance plan?

A8: Talk to your employer. Ask what information you need to enroll your children. Federal and state laws say that children can be added to your policy at any time, even after open enrollment periods have passed.

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Q9: Whom do I contact if federal or state taxes have been intercepted?

A9: Contact the Tax Intercept Unit in Lincoln to answer your tax intercept questions at 1-800-924-5986.

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Q10: How are child support guideline calculated to determine support?

A10: Nebraska uses the "income shares model" which includes both parents' income information to calculate the child support obligation. To compute Nebraska child support guidelines, several worksheets and a chart are used. Please see the “Resources” page to do a calculation.

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Have other questions about child support?

Contact your private attorney, call Child Support Services toll free at
1-877-631-9973, or visit a local child support office.

 

 
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